Frequently Asked Questions

How do I trace the history of my Steinway?

Please send us the serial number of your Steinway and we will trace the history of your piano.

Do you provide technical services to my Steinway?

Yes, our Steinway technician will schedule with you so that your piano shall receive proper care under our Steinway maintenance program.

What sort of lacquer has been used for my instrument?

Until approx. 1960, the black high-polish surface consisted of shellac. Since then until today, polyester is used for the surfaces. When naming us the serial number of your instrument, we can give you details regarding the lacquer.

What sort of sound-absorbing measures exist for a Steinway in apartment or rented houses?

You can use special cups for the casters which are filled with rubber to reduce the noise on the floor. Furthermore, carpets, curtains and furniture help to reduce the sound, whereas smooth surfaces like wooden floors, stone floors, large windows and high walls amplify the sound. It is possible to install a so-called “moderator” (a felt strip in front of the strings) which reduces the sound significantly. Another alternative would be the installation of a silent sound system which allows you to play without making any sound. The player can hear the tones electronically via headphones. Please ask you us about these systems.

How often do I have to tune my Steinway?

Your piano should be tuned at least twice a year to balance the influences of the seasons (dryness in winter and humidity in summer). Further tunings are recommended according to the frequency of playing the instrument. Professional use needs 4 to 6 tunings per year. Whenever you have the feeling or you hear that your Steinway needs a tuning you should consult your technician.

Where was my Steinway built and how old is my instrument?

Please give us the serial number of your instrument and we can have a look into our archives. Sometimes we can even give you information about the history of your piano.

What is the current value of my Steinway?

This can only be judged after having examined the inner and outer condition of your instrument. Besides the condition, the age of the instrument and the original and current price are of importance for the evaluation. However, do not forget the current market situation.

Does Steinway buy old instruments back?

In general, yes. Either a current certificate or an evaluation by a technician has to be presented to evaluate the inner and outer condition of the piano. Only then can we submit our offer to you.

How can it be avoided that the white keys turn yellow?

Don’t close the keyboard of your instrument. Due to daily/sunlight the key covers keep their color.

How should I clean the keys?

Use a slightly moistened, soft cloth. Do not use cleaning moistures. In case of heavy dirt, please contact your service technician.

How can I clean the surface of my Steinway?

This depends on the sort of lacquer and the age of the instrument. Since 1853, the year of the foundation of Steinway & Sons, there have been used different sorts of surfaces. In general, you should only wipe your piano with a soft, dry piece of cloth. Dust and little soiling can be removed easily. Polyester surfaces (since approx. 1960) can also be cleaned with a slightly moistened cloth, whereas shellac surfaces should only be cleaned with a dry cloth! Please ask your Steinway dealer/technician for the best method to clean your Steinway.

Is it necessary that only original Steinway spare parts are used?

Yes, because only the original Steinway parts can fulfil our quality criteria. All materials which have the high quality standard for the new Steinways are also used as spare parts for repairs. This is the best way for a successful repair of your old Steinway.

For all other Steinway related inquiries, please email at: